NKHS Portal

The client portal is a secure online platform that allows you to easily access important information about your care any time, day or night. The portal also allows you to receive secure communication and sign documents from your NKHS provider.

The NKHS Portal provides a centralized location for managing your care, all while ensuring your personal health information is protected. Whether you’re at home or on the go, the portal is a reliable tool to help you stay informed and engaged in your wellness journey.

Through the portal, you can:

• View upcoming therapy and psychiatry appointments and details about your scheduled sessions.
• Receive therapy and psychiatry reminders and updates.
• Sign documents sent to you by your provider.
• Join your telehealth appointment directly from the portal.

No, the portal is completely free for anyone receiving services from NKHS.

Please get in touch with your NKHS provider for assistance using the portal

The NKHS Portal launched on February 28, all existing clients who have scheduled therapy and psychiatry appointments and have provided us with their email address received an email from <portal@nkhs.net > with the subject “New form to complete.” The email contains a link to access the portal.

If you start services after February 28, 2025, providing us with your email address will automatically result in you receiving an invitation to the portal.

You need to provide NKHS with your personal email address to receive a secure link to the portal. Once you click on that link, you must provide your birth date and set up a password. If you are accessing the portal on a mobile device (such as a smartphone), you need to download the Google or Android app to access the portal.

If you forget your password, you can click on the following link: Password Reset
Or click on the Forgot you password link in the app. 

Enter the email address and date of birth associated with your account, and you'll receive further instructions for resetting your password.

Currently, each client's portal access requires a unique email address. If you would like assistance setting up an additional email address, please contact our help desk at oncall@nkhs.net.

Once you log into the portal, you'll see your name on the top right. Click in the dropdown arrow next to your name and select settings.

Yes, you can change the navigation language and hard-coded information. You'll see the information entered by your NKHS provider will remain in English. To change the navigation language, use the dropdown on the top right that says "English." You can change the language to Spanish, French, Dutch, or Portuguese.

Once you log into the portal, your next therapy or psychiatry appointment is displayed on the main page. You can view all future appointments by pressing the “View All Appointments” link or clicking the Appointments tab. Once on that page, you can also view all past appointments.

Note: Any canceled appointment is considered a no-show. Please refer to the No Show Policy in the Consumer Guide on our website. https://nkhs.org/about-nkhs/

You will receive reminders about all therapy and psychiatry appointments. These will include any virtual appointments.

Yes, all virtual appointments are accessible in the portal, a “Join Video Session” button will appear 10 minutes before your scheduled appointment.

To make your virtual experience seamless, download the Zoom app for your computer or appropriate mobile device. While the Zoom app is not required for a telehealth appointment on your computer, it is required for a telehealth appointment on your mobile device.

Protecting your privacy and the confidentiality of your personal health information (PHI) is always our highest priority. One of the reasons we chose to have a portal is that it offers a more secure way to communicate with you.

We have implemented robust security measures to safeguard your information and use the latest technology to ensure the portal is as secure as possible. While no system can guarantee absolute protection, we continuously evaluate and update our practices to stay ahead of evolving security challenges.

We deeply value your trust and are committed to doing everything we can to protect your privacy. If you have any further questions or concerns, please don’t hesitate to contact us.

The portal complies with the ONC Certification Criteria for Health IT. It has been certified by an ONC-ACB by the applicable certification criteria adopted by the Secretary of Health and Human Services.

Yes, the portal is HIPAA compliant for proper client privacy.

If you suspect that there has been unauthorized access to your account, please let your NKHS provider or the NKHS front desk staff know. We will then investigate and let you know if we can identify unauthorized access to your information.

You can sign forms that are sent to you by your NKHS provider. However, the portal currently does not allow you to upload other documents.

You can use almost any current browser for access (Chrome, Edge, Firefox, Safari). For mobile access, download the NKHS Portal through the Google Pay Store for Android phones or the App Store for iPhones.

Please reach out to your NKHS provider or the front desk for assistance. You may also use the support feature built into the portal. 

The portal does not allow for direct messages to or from a provider and should not be used for immediate support.

Anyone experiencing a mental health or substance use crisis should call our Enhance Mobile Crisis team at 800-649-0118 or call 988.

If you’d like to be immediately seen for a mental health related emergency, please visit the Front Porch, Mental Health Urgent Care at 235 Lakemont Road, Newport City, VT. The Front Porch is open 24/7.

You are not required to use the portal, although it offers a more secure and efficient process for sharing information and documents with you.

Information and documents will continue to be shared with you directly by your provider.

You may ask to have your email address removed from our system at any time. Text notifications require a signed consent form, which you can withdraw anytime.